Returns & Exchanges

We want you to be delighted with your order. Please read our returns policy below, and contact us if you have any questions.

Customised & Personalised Items

Because embroidered and printed garments are made to your specification, they cannot be returned or exchanged unless they are faulty or incorrect. Please check all sizes, colours and artwork carefully before approving your order.

Standard (Non-Personalised) Items

Unworn, unwashed standard items in their original packaging may be returned within 14 days of delivery for an exchange or refund. Return postage is the customer’s responsibility unless the item is faulty.

Faulty or Incorrect Items

If your order arrives faulty, damaged or not as ordered, please contact us within 14 days of delivery and we’ll put it right with a replacement or refund.

How to Start a Return

Email us at info@emeraldislegolf.com with your order details and reason for return, and our team will guide you through the next steps.

This policy does not affect your statutory rights.